Product Quality and Safety

The company has established a full lifecycle quality management system, adheres to an innovation-driven strategy, and invests in green clean energy technologies, building a solid foundation of quality and empowering high-quality enterprise development through innovation.

Quality Governance System: The company upholds its product quality management philosophy, customer-centric approach, and delivers high-quality, reliable, and responsible products to meet customer needs.

Quality Culture Development: The company promotes a culture of accountability across all positions, conducts diverse quality improvement initiatives involving all employees, and continuously strengthens the foundation of product quality.

Customer Service

The company places great emphasis on customer feedback, actively collects opinions and suggestions, and continuously improves service quality to build a comprehensive competitive advantage through high-level service.

End-to-end Service: Guided by customer needs, the company has established a full-process service and optimization system. It has set up an efficient, collaborative after-sales support mechanism and a customer complaint handling process to continuously enhance the customer experience and fully safeguard customer rights.

Customer Satisfaction: The company engages a third-party agency annually to conduct customer satisfaction surveys. Based on the survey data, targeted improvement plans are developed to enhance satisfaction.

Research and Development Innovation

The company is committed to the mission of "empowering through technology, equipping a better future," and has established an innovative dual-drive system combining "upgrading traditional power sources" with "breaking through in emerging power technologies."

Green and Low-Carbon: Focusing on the dual carbon goals in the shipbuilding and power generation sectors, we are developing a range of clean energy technologies to create a full-spectrum portfolio of low-carbon power products.

High-End Breakthrough: Concentrating on core products such as marine medium-speed diesel engines and high-power generator sets, we are advancing key technologies and expanding into high-end application markets.

Data Security and Privacy Protection

The company implements cybersecurity management principles, advances data security and privacy protection initiatives, and establishes an information security operations framework.  
Focusing on five key areas—application, data, network, host, and endpoint security—the company builds a tiered security training mechanism to enhance its information security governance capabilities.  
The company strictly controls data access permissions, adheres to the principle of least privilege, assigns account privileges based on job responsibilities, and standardizes user password management.